Contact

Administrative Phone: (207) 626-0034

If you have a complaint about a service you have received from MECASA or one of our member centers, please read the information below to understand your options.

What is a complaint?

A complaint is a concern about MECASA or one of our member programs.

You may submit a complaint:

With your name and contact information, or
Anonymously

We take all complaints seriously. Written complaints help us understand concerns, respond fairly, and improve our work. If you submit a complaint anonymously, we may not be able to contact you about it.
To submit a complaint, please fill out this form.

Make a complaint about MECASA

MECASA Complaints

How to Share a Concern with MECASA

You can reach out in the way that feels best to you:

Talk directly with the MECASA staff member involved, if you feel okay doing so.

Fill out the MECASA Complaint Form

Contact our Executive Director:
    Maine Coalition Against Sexual Assault
    150 Capital St, Suite 2
    Augusta, ME 04330
    Phone: (207) 626-0034
    Email: [email protected]

If your concern is about the Executive Director, you may contact the Chair of our Board of Directors:
    Email: [email protected]

What Happens Next
We'll confirm receipt of the complaint, follow up if you've shared contact information, and share the concern with appropriate leadership. A response is expected within a set timeframe. Depending on the issue, next steps may include supporting resolution, monitoring patterns, or engaging Quality Assurance processes.

While we aim to follow up within 10 days, full resolution may take longer depending on the situation.

Make a complaint about MECASA’s Member Programs

Member Program Complaints

When possible, we encourage reaching out to the program directly first — many issues can be resolved more quickly through direct communication. . If that's not possible, or the issue hasn't been resolved, you can submit a complaint to MECASA.

What MECASA can do:

Listen, document, and help you understand your options
Share the concern with program leadership
Monitor for patterns and take further steps if concerns relate to funding requirements, Quality Assurance Standards, or service risks

What MECASA cannot do:

Directly manage member programs or replace their Board of Directors
Force or require a specific outcome, but we can work with the program to resolve the issue
Share or request details about anyone receiving services without written permission

Anonymous complaints are welcome. They can be harder to investigate and we won’t be able to follow up without contact information, but we will document and consider them.

Confidentiality: Member programs cannot confirm or deny serving any individual without a signed release of information. You can request a release form from the program at any time. MECASA will protect your privacy except where required by safety concerns, legal obligations, or court orders.

How MECASA Uses Complaint Information: We track concerns over time to identify patterns. While no single concern may lead to formal action, similar concerns raised over time may lead us to take additional steps to ensure that services are safe, effective, and available to everyone.

To complete a complaint form about MECASA’s member program, please click here.

To follow up, we need to share what you tell us with the program involved. If there is a reason you do not want pieces of this information shared, please tell us below. If you would like us to contact you, please include the best way to reach you. While we aim to follow up within 10 days, full resolution may take longer depending on the situation.

Make complaints about MECASA or Member Programs to other agencies

Other Places You Can Bring a Complaint

If you believe MECASA has discriminated or retaliated against you, you also have the right to bring your concern to these agencies. They oversee programs like ours and will respond directly to you:

Maine Department of Public Safety (DPS)